Tmobile

I don’t know if cell phones really cause cancer but after the headache I have had with tmobile I feel a tumor coming on. “It’s not a tumor” — Arnold Swarchenegger

I can’t believe a company can still be in business and be so rude to their customers. I have been a Tmobile customer for almost five years now and never been late on a payment. Never gone over my minutes. Never had much trouble with Tmobile in any way except for one incident with a Motorola phone that they eventually replaced. Their phone service is nice but not great but it does what I need it to do most of the time and the rest of the time I can do without. So I would say I was a satisfied customer that had never thought to leaving and never really wanted to bother with leaving and finding another cell phone service until about two months ago.

Febuary 2007 I started getting messages that automatic payments to T-mobile were not working. First I got a message about seven days after I paid my last bill. It was twenty days before my next bill would be due, but I didn’t know that for sure because I haven’t even got the next bill yet. So, my wife called them and asked what was going on and they said “I don’t know why you got that message because everything is in order on our side. It shouldn’t be charging you until Febuary 26th”. They said that we wouldn’t get any more messages so don’t worry about it. Just a fluke thing they thought.

Three days later we got another text message stating that our credit card had failed and that if we did not update our information our account would be canceled and sent to collections. My wife called again asking what was going on with our account and they had no record or any such text messages being sent to our phone but it was a verified text message from tmobile so they don’t know how we got it. Told us not to worry about it and that we wouldn’t get another one. Well we did get another one, and another one telling us that we were basically in default on our bill and that if we didn’t act our service would be shut off and they would send us to collections. They also sent us during this 20 days before our bill was even due a postcard stating the same information about our account and we got two automated computer phone calls from Tmobile to update our information. We didn’t even have the bill yet and our account was as current as it could be without being prepaid.

During this time I called them three times and my wife called or talked to their systems 3 times. I called our credit card company and they said there were not problems on their side and they also stated there were no request made to their company either. So, I thought it was that tmobile had the wrong information. I called them on the last day of the billing cycle and asked if the payment had gone through and it hadn’t so we verified the information on my credit card and it was identical. The girl I talked to didn’t understand why this was happening to us but she tried without changing anything in their system to charge the credit card and it worked just fine without problems.

We thought this trouble was over because the card worked and we could get back to our lives instead of calling tmobile each night. It was great fun trying to get anything out of them except “We don’t know why you are getting those messages. Your never late on your payments.” We were being treated like we hadn’t paid our bill in months and we were on the verge of having our service revoked and being sent to collections and having our credit tainted.

Tomorrow I’ll tell the rest of the story and what they did about it. Month 2 of the Tmobile trouble.

Let me know with a comment if you have had trouble with your cell phone provider. Especially Tmobile